FREQUENTLY ASKED QUESTIONS
We have no secrets and believe it’s important that our customers and partners know exactly what to expect. That’s why we have an answer to every question we can think of.
Have you found a question that’s not on this list? No problem—just let us know by calling us or sending us a message directly.
Petrebels Quality 🐾
We design every scratching post and every cat furniture piece ourselves. This is done by our own design team in the Netherlands. That’s what makes all our products unique.
We also produce as much as possible ourselves. Unfortunately, that’s not possible for everything. That’s why we work with trusted suppliers while maintaining full control over all materials used.
Sisal is a natural material used to make rope. We only use extra-thick sisal rope with a minimum diameter of 5.2 mm for our scratching posts.
This makes our scratching posts and cat furniture last much longer.
Yes, absolutely. It determines the lifespan of the scratching post or cat furniture.
That’s why we only use thick, high-quality plush.
We’ve found that gluing certain parts, like sisal and plush, works better.
This makes it harder for cats to damage the product, allowing our scratching posts to last up to 30% longer than others 🛠️
Our scratching posts are always heavier than average. This is because we use extra-thick base plates.
The exact weight varies per model, but you’ll always find it in the product description.
It’s simple: a thicker base plate makes every scratching post more stable.
Since we focus on quality, we always use base plates between 2 and 5 cm thick.
Cats sharpen their claws multiple times a day and love to stretch. But they can only do that if the scratching post is tall enough. A large cat needs a taller scratching post than a small one. Many cats also love sitting up high to keep an overview.
Tip: measure your cat (with stretched legs) before choosing a scratching post. That way, you know they’ll truly enjoy it.
There are many different types of cats—and just as many scratching posts. Choosing the right one can be tricky.
But don’t worry, we’re happy to help! On this page, you’ll find everything about different cat personalities and which scratching posts suit them best.
https://www.petrebels.com/en/cat-trees-by-cat-breed/
While many brands use chemical dyes, we use natural coloring. That means it’s 100% safe for your cat and more environmentally friendly 🌱 As with all natural products, discoloration may occur with prolonged UV exposure.
No, due to the materials used, our scratching posts are designed for indoor use only. Besides… outside, nothing beats a real tree 🌳😸
Ordering & Payment 💳
Let’s keep it short: yes 😉
In our webshop, you can pay with iDeal, Wero, PayPal, credit card, Apple Pay, Bancontact, KBC/CBC and Klarna.
We regularly add new payment methods. All available options are shown in your cart.
In most cases, yes. Klarna allows you to pay later or in installments.
Klarna decides during checkout whether you qualify. If not, you can simply choose another payment method.
Please note: Klarna charges fees for financing, which are clearly shown in your cart.
Shipping & Delivery 📦
Orders placed on business days before 15:00 are shipped the same day 🚀
Delivery time depends on the country and product, but typically takes 1–2 business days.
Some large or heavy products are shipped via pallet transport. In that case, delivery takes 2–4 business days.
Yes 👍 Once your order leaves our warehouse, you’ll receive an email with tracking details.
This allows you to see exactly where your order is and when to expect delivery.
We work with carriers such as DPD, DHL, DACHSER and GLS.
Depending on the size of your order, we choose the most suitable carrier. Your Track & Trace will always show who is delivering your package and when.
Since we work with external carriers, a specific delivery time cannot always be guaranteed.
Want delivery on a specific business day? Add a note during checkout—we’ll do our best to make it happen.
Yes, you can 🙌 Select “Pick up in Schijndel” in your cart.
Your order will be prepared, and you’ll receive an email once it’s ready for pickup (usually the next business day, if in stock).
First of all: don’t panic 😉
Just contact us and we’ll do everything we can to help you quickly:
📧 info@petrebels.com
Many of our large scratching posts are shipped in multiple boxes.
Since these are handled separately by carriers, they may not arrive at the same time. No worries—the rest usually arrives the next business day 📦
You can track all packages via Track & Trace. If it takes longer than 2 days, contact us and we’ll look into it with you.
Returns & Warranty 🔄
We can hardly imagine it 😉… but of course, it can happen that you want to return your order. No problem at all!
Just notify us within 14 days. After that, you have another 14 days to send your order back to:
PR-Pet B.V.
Webshop Returns Department
Van Leeuwenhoekweg 17
5482 TK Schijndel
The Netherlands
Please fill in the return form, include it in your return shipment, and make sure the product is unused and packed as much as possible in its original packaging 📦
https://www.petrebels.com/en/wp-content/uploads/sites/3/2025/10/Return-form-EN.pdf
Yes, you can! You’re very welcome in our showroom in Schijndel.
Just let us know in advance when you’re coming – we’ll make sure the coffee is ready ☕😸
Of course 👍 Once you notify us of your return, the purchase agreement is legally cancelled. From that moment, you are entitled to a full refund, including shipping costs. We will process your refund within 14 days after receiving the product.
However, we reserve the right to deduct any loss in value if the product has been used beyond what is necessary to assess its nature, characteristics, and functionality.
Return shipping costs are your responsibility. You can choose any carrier you prefer.
The costs usually depend on the size and weight of the package.
We always follow the legal warranty requirements. This means your product should do what you can reasonably expect from it. Of course, it’s never fun if something isn’t right. If you have a complaint or you’re not satisfied with your purchase, let us know right away or drop by. You can always return your product within 14 days, without giving a reason. We call this the Petrebels right of withdrawal 😉
About Petrebels 🐾
You can shop our full range in our webshop, and you’ll also find us at selected premium pet stores.
Absolutely! You’re welcome to visit us at Van Leeuwenhoekweg 17 in Schijndel (The Netherlands), where you can see our full collection in real life—of course, with a nice cup of coffee ☕
A trendy term we don’t rely on too much. We simply use common sense and waste as little as possible—that’s what matters to us.
That one’s for the dog lovers—so they can see how awesome cats really are 😊
Nice! You can leave a review under any product in our webshop or via Kiyoh:
https://www.kiyoh.com/reviews/1051004/petrebels_com
Every cat is different. Big or small. Active or lazy. Brave or a little shy. And yes—some only want the very best 😉
That’s why we offer different categories of scratching posts and cat furniture—so there’s always one that perfectly fits your cat’s personality. You’ll find a full overview on our website.
https://www.petrebels.com/en/our-collection/
Yes, we do! Every year we create a brand-new catalog featuring all our scratching posts and cat furniture—and we’re pretty proud of it. You can find it on our website.
https://www.petrebels.com/en/download-our-collection/
Petrebels participates in several of the world’s leading professional trade shows. Feel free to contact us if you’d like to know more.
We’re working hard to conquer the world—because we want happy Rebels everywhere 🌍Want to know where we’re currently available? Just send us an email at info@petrebels.com and we’ll send you an overview.
All our models and products are designed and developed entirely by us. That’s why everything is protected by design registration or patents. Spot a fake Petrebels? Let us know right away 👀
Absolutely—we only want happy Rebels! We believe it’s important that everyone works under the best possible conditions. Our own Rebel Team is close to us, and we take great care of them. Every factory we work with must sign a Social Code of Conduct to guarantee good working conditions.
Spare Parts 🔧
Yes, all parts for your Petrebels scratching post are available separately.
Simply use our parts request form. Your request will be handled by our parts service, and you’ll receive a non-binding quote (usually within 3 business days).
https://www.petrebels.com/en/spare-parts/
This depends on how intensively—and by how many cats—it is used daily. It also depends on whether your cat is an indoor or outdoor cat. Outdoor cats fulfill much of their scratching needs outside, so they mainly use the scratching post for resting. Indoor cats use the scratching post for all their scratching needs, which leads to faster wear.
Cats are creatures of habit and often have one or two favorite spots. These areas (usually sisal posts) wear out faster, while the rest may still look like new.
Good news: you can order replacement parts individually, so you don’t need to buy a completely new scratching post every time.
Yes, you can wash them in the washing machine at a maximum of 30°C.
In most cases, yes—depending on the model.
Just make sure it doesn’t affect the stability. Feel free to contact our customer service—we’re happy to help.
Yes, that’s possible. We offer special filler rings to replace the hammock. Contact our customer service and we’ll help you out.
Yes, because it’s a natural product. Some brands use chemical dyes to prevent discoloration, but we choose safe and pet-friendly coloring instead. Cats may bite or lick the rope, and with our natural dyes, that’s completely safe.
No, but we do sell complete posts including the sisal rope.
B2B 🤝
That makes us happy! Send us an email at info@petrebels.com and we’ll get in touch with you shortly.
Yes, absolutely. We’re looking for dealers worldwide.
Interested? Send us an email at info@petrebels.com.
Yes! We have a warehouse in the Netherlands from which we ship our products.
Yes, that’s possible. You can purchase directly from a factory on an FOB basis.
For more information, contact Dennis: dennis@petrebels.com
• Northern Europe, Asia & North America: Dennis Steenbakkers – dennis@petrebels.com
• Southern Europe, South America & Africa: Detlef Windeln – detlef@petrebels.com
• France: Ronan Douadaine – ronan@petrebels.com
Complaints 😿
Just get in touch with us—we’ll help you out.
Sometimes things don’t go as planned. That’s frustrating—and we get that.
But we promise to do everything we can to help you. You can contact us via our contact page or using the details below:
By email
Send an email to info@petrebels.com and we’ll respond within 24 hours.
By phone
Prefer to call? No problem.
Our customer service is available Monday to Friday from 09:00 to 17:00 via +31 73 68 93 140.
Via WhatsApp
You can send a message anytime—but we do sleep sometimes 😉
We reply during customer service hours.
Investigation
If your complaint requires further investigation or involves a third party, it may take a bit longer. In such cases, we’ll respond within five business days.
Disputes ⚖️
As unfortunate as it is, sometimes we can’t reach a solution together.
In that case, you always have the right to submit your complaint via the European ODR platform:
https://ec.europa.eu/consumers/