Shipping costs and delivery time

We deliver orders within Germany, Austria, France, Netherlands and Belgium free of charge from an order value of 99,00 Euro (without shipping costs).

For an order value of less than 99,00 Euro, we charge a surcharge of 7,99 Euro per order for postage and packing for Germany, Austria, France, Netherlands and Belgium.

(Note: We don’t deliver to Switzerland)

Our delivery terms are available upon request for deliveries to non-European countries. We arrange your orders as efficiently and cost-saving as possible. We thank you for your understanding.

The shipping costs are only charged once, even if a shipment takes place in several parts due to technical or logistical reasons.

If you place an order before 3 p.m. (on working days), your order will be shipped the same day. This means that you will normally receive the order in the Netherlands the next day. With DHL shipments it usually takes a day longer

Who is the carrier?

We currently work with several parcel services. These are DHL, DPD and local carriers. Depending on the size and weight, we will find the right parcel service for you

Do you receive a track&trace code?

Yes… you will receive a track & trace via your email (note, this sometimes ends up in the spam box). Here you can track exactly where your package is.

What does the carrier do if the customer is not at home at the time of delivery?

If you are not at home, the carrier will do everything it can to deliver your package. The product will be offered again, delivered to the neighbors or left at a collection point. You will always be informed of this via the carrier. When your package arrives at a collection point, you have 10 days to pick up your shipment.