You have the right to return your purchase within 14 days without any explanation. Of course you can voluntarily provide us with a reason. This way you will help us to improve our service and product range.

The reshipment must be sent to the following address:

PR-Pet B.V.
department customercare
Van Leeuwenhoekweg 17
The Netherlands

Requirements for reshipments:

  • The goods must be undamaged.
  • Goods should be returned in their original packaging. If this is not possible, we ask for a preliminary info at:
  • Products that were already in use, can only be credited pro-rata in proportion to the rate of wear. Because especially cat trees and scratching posts are items that are provided by nature and the purpose according to abrasion, no credit can be created with extreme wear. We reserve the right for this control.
  • No credit will be made for articles with a defect, which was demonstrably caused by a deliberate act.

For the details of your right of withdrawal, especially on the issues of repayment and costs of returning, please go to the menu item “Right of rescission”. Here all details are provided. 

Payment providers Pet Rebels

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