Petrebels product return
We can hardly imagine it, but you may still regret your purchase. Don’t panic, because if you have bought something from Petrebels you can simply return it. A number of conditions apply to this – you can read them below.
After receiving your products, you have 14 days to return the product or to report the return of a product. After a notification you have another 14 days to return the product.
Reason for return
You do not have to tell us why you are returning the product. But you can. We would love to, because then you help us to make our products and service even better.
We like it best if you use our return form so that we can quickly view everything and refund your money.
Refund purchase amount
You are only entitled to a refund of the full purchase price if everything you return is unused and undamaged, and packed as much as possible in the original packaging.
If products are damaged or used in such a way that it goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may decide to deduct an amount from the refundable purchase price.
If you register products as a return, you legally revoke the purchase agreement. Once you’ve done that, we’ll refund all payments you’ve made up to that point, including shipping charges (from purchase). We always do this within 14 days and via the payment method with which you paid your order.
Do you return part of your order and keep the other part? Then we will not refund the shipping costs to you.
We have the right to withhold reimbursement until we have received your return.
Address for returns
Webshop Returns Department
17 Van Leeuwenhoekweg
5482 TK Schijndel