Frequently asked questions

We have no secrets and we find it important that our costumers and partners know exactly what they can expect. Therefore we have an answer to every question we could think of.

Did you manage to come up with a question that is not in this list? No problem – let us know by calling or mailing us directly

About Petrebels

You can buy our entire collection in our webshop and in the more specialized petshops

Yes! It is located on the Van Leeuwenhoekweg 17 in Schijndel (Netherlands), you can admire our entire collection here. Please let us know beforehand if you’d like sugar in your coffee…

We find the environment very important, thus we apply a as sustainable as possible policy. Petrebels only works with factories that work in a sustainable manner and meet the legal environmental requirements from the country of origin. Furthermore we transport on water as much as possible to reduce CO2 emissions. We work with CO2 neutral companies, drink fair trade coffee and tea (really tasty!), our spaces are illuminated by led lights and we print as less paper as possible.

Well…. we didn’t figure that our yet ourselves 🙂

First of all, thank you for wanting to give us feedback! You can write a review under every product in our webshop or on Kiyoh.

Yes, we do. Each year we create a new catalog where you can find all of our cat furniture

We design each scratching post and cat furniture ourselves. That makes our products unique. And we also make our own products as much as possible. Unfortunately, that’s not possible with everything. That’s why we work with reliable (and sustainable) suppliers and monitor all delivered materials ourselves.

Petrebels quality

Sisal is a natural product which rope is made of. We only use extra thick sisal with a diameter of 5,2 mm for our cat trees. Therefore our cat trees and cat furniture last a lot longer

Yes it is! It determines the lifespan of the cat furniture. Thus we only work with thick and qualitatively strong plush.

We have discovered that it is better to glue some parts, such as the sisal and the plush. Cats are therefore less likely to break the product, which means that the scratching posts last up to 30% longer than other scratching posts.

All of our plush is cut and mounted by hand. It can happen that there’s a loose piece of plush laying around on the cat tree. No panic, it has no effect on the quality or lifespan.

Our cat trees are heavier than the average cat trees. This is caused by the extra thick bottem plates we use. The exact weight is different for eacht cat tree or cat furniture – you can find this in the product description.

This is really simple. By using thicker bottom plates every cat tree and every cat furniture will be more stable. We only create quality products and therefore only use bottom plates that are 2 to 5 cm thick.

Order & return

The delivery time varies per country and per product. Normally we deliver within 1-2 working days. Some products are so big or heavy that they will be delivered with a separate transport and then you have to count on 4-5 working days.

Yes, you can. As soon as your order leaves our warehouse you will receive an email with a Track & Trace code. With this you can precisely follow your order and see when it will be delivered.

We can almost not imagine this, but ofcourse it can happen that you’ll want to return your package. You can. You have 14 days to report your return and after this you will have another 14 days to send the product back to:

PR-Pet B.V.

Afdeling Webshop

Van Leeuwenhoekweg 17

5482 TK Schijndel

Fill in this return form, add it to your return package and make sure that the product is unused and back in its original packaging.

Yes. You are very welcome at our office on the Van Leeuwenhoekweg 17 in Schijndel. Please let us know when you will visit us so we can prepare you cup of coffee on time.

Yes, of course. As soon as you report a return, you – legally – dissolve the purchase contract. From that moment on, you are entitled to a full refund of the products including shipping costs. We always refund within fourteen days after receipt of the product. We do, however, reserve the right to offset any reduction in value, in the event that goods have been used beyond what is necessary to determine their nature, characteristics and function.

If you want to return a package, you are responsible for the shipping costs.

Don’t panic! Please contact us and we promise that we will do anything in our power to help you.

Big cat trees are often delivered in several packages. Because the postal service handles each package separately, it is possible you will receive the packages on different times. It can take up to two workdays extra. Did your parcels not get delivered after several days? Give us a call!

Payment process

We can answer this shortly, yes.

If you order via our webshop, you can pay with Ideal, Apple Pay, Sofort Banking, Mister Cash, Pay Pal, Bankcontact, Giropay, Eps, KCB/CBC, Belfius Direct Net, ING Homepay and with your credit card.

Not yet. We are working on this!

Petrebels cat trees

Each cat is different. There are small cats and big cats, active cats and lazy cats. Heroes and scaredy cats. And of course our Kings & Queens that demand luxury. Each of these cats have their own needs, thus we create different cat trees and cat furniture to make sure that there is always something suitable for the character of your cat. Here you can find a helpful overview.

There are not only different kinds of cats but also a lot of differend kinds of cat trees. Choosing one can be very difficult, but we’d love to help! On this page you’ll find everything about different characters and their matching cat furniture.

So there are not only many different cats, but we also have many different cat trees. So choosing one can be quite difficult. But we are happy to help you with that too! On this page you will find everything about the different cat characters and which cat trees fit with them.

Yes, these are available in our webshop. With each model you can download a instruction manual in the product description. Here you can see which parts you’ll need. Then you can email a photo of your cat tree with the required part so we can get started on it.

Please contact us so we can help you further.

B2B | For our business partners

Petrebels will be at a few of the biggest professional trade fairs in the world. You can find these here as soon as the dates are known.

This makes us very happy! Please send us an email to info@petrebels.com and we will contact you soon!

Yes you certainly can. We are looking for dealers for various countries worldwide. Do you want to become dealer? Send us an email to info@petrebels.com.

Yes! We have a warehouse in The Netherlands from which we deliver.

Al of our products are created by us from A to Z. Therfore we have protected everything with a patent or design registration. Did you spot a copycat? Please let us know!

Yes, we only want happy Rebels. We find it very important that everyone is working under the best working conditions. Our own Petrebels team is closeby and we take very good care of them. And each factory from where are products are made has to sign a Social Code of Conduct with which they garantee good working conditions for their employees.

We are working on conquering the world! We prefer to see happy Rebels all over the world. Would you like to know in which countries we are represented? Send us an email to info@petrebels.com so we can send you an overview.

You can! You can purchase directly from a factory based on FOB. For more information about this you can send Dennis an email: dennis@petrebels.com.

For Northern Europe, Asia and The USA Dennis will be your guy: dennis@petrebels.com.

For Southern Europe, South-America and Afrika Detlef will be your guy: detlef@petrebels.com.

For France, Ronan will be your contact person: ronan@petrebels.com

We are always open to new ideas, including a personalised design. So, yes we would love to work on that with you!

Would you rather like another colour, fabric or material? This is all possible and makes Petrebels unique. Nothing is too crazy. For more information you can send us an email  to info@petrebels.com.


Of course it is possible that a product does not match your wishes. We promise to do everything in our power to help you. Contact us through our contact page or via the information below:


If you send an email to info@petrebels.com, we will try our best to reply within 24 hours.

By phone

Would you rather give us a call? You can, our customer service is available on Monday to Friday from 9:00 AM to 5:30 PM and on Saturday from 10:00 AM to 1:00 PM. Please call us at 073-6893140.


This way you can file a complaint at any time of the day, we will answer them during the opening hours of our customer service.


If the complaint needs an investigation or if there is a third party involved we need more time to respond. We will do this within 5 business days.

Disputes Committee

Sometimes, wearingly, we can’t work it our together. In these cases you have the right to present your complaint to the Disputes Committee through the European ODR Platform: https://ec.europa.eu/consumers/odr/

Legal warranty

We always manage the legal warranty for consumers. This means that the product you bought is ought to do what is supposed to do and what the customer expects it should do. Sadly, it can happen that you have to file a complaint or that you are not pleased with your purchase.

Is this the case? Please let us know or come by our shop. You can return your order without statement of reason within 14 days. This arrangement is called the Petrebels Right of Withdrawal.


Katten slapen gemiddeld 16 uur per dag en doen dat vol overgave: er wordt gerekt, gestrekt en schaamteloos gegaapt. Heerlijk. De Luie Rebel is er wel héél goed in. Die laat rennen en spelen liever aan een ander over en ploft met gemak overal neer voor een overheerlijk dutje. Maar het liefst ligt deze Rebel in een lekker zacht mandje of hangmatje.

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Katten hebben van nature de behoefte om hun nagels te scherpen. Ze markeren daarmee hun territorium en worden er ontspannen en blij van. De Krabbel Rebel weet van geen ophouden als het om krabbelen gaat. Maak van je huis daarom een feestje voor deze Rebel en zet één (of meer) goede krabpalen neer.

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Buitenkatten houden van hun vrijheid en van avontuur. Ze verstoppen zich vaak in struiken en houden de hele buurt in de gaten. Ze kunnen zich uren vermaken met rondvliegende insecten en nemen – als het even meezit – een echte muis voor je mee naar huis. De Outdoor Rebel komt thuis om gezellig met de baasjes te kroelen en rustig te eten. En stelt het op prijs als er een fijn plekje is om uit te rusten voor het volgende avontuur.

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Sommige katten blijven liever binnen. Of het baasje wil dit graag. Indoor Rebels vinden het heerlijk om naar buiten te kijken – naar al het spannends wat zich daar afspeelt. Je maakt deze katten blij door het binnen net zo spannend te maken als buiten. Prikkel hun instincten met speeltjes en krabmeubels waar ze lekker in kunnen klimmen, want dan blijven ze gelukkig en gezond.

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Cats sleep up to 16 hours a day with full commitment: lots of stretching and shameless yawning… Mhmm, delicious. The lazy Rebel masters this trait like no other and prefers to leave the running and playing to someone else. This lazy napper is able to lie down anywhere to take a well-deserved rest, but they prefer a nice and soft hammock or basket.

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Cats naturally have the need to sharpen their nails. This way they mark their territory. It also makes them relaxed and happy. The scratching Rebel will never stop when it comes to this. Transform your house into a “scratching paradise” for this Rebel and supply it with one or several good cat trees.

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Outdoor cats love adventure and freedom. They often hide in bushes to keep an eye on their surroundings. They can entertain themselves for hours with bugs flying around and they might even take home a real mouse for you! The outdoor Rebel will come home to cuddle with its owner and to eat peacefully. This adventurer would appreciate it if there is a nice spot in your house to rest before the next adventure.

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Some cats prefer to stay inside, this can also be a decision made by the owner. Indoor Rebels enjoy watching the outside world – and everything exciting that happens there. You can make these cats happy by making the indoor world just as exciting as the outdoor world. Stimulate their senses with toys and cat furniture in which they can climb. This way they remain healthy and happy.

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Katzen schlafen durchschnittlich 16 Stunden pro Tag und tun dies voller Hingabe. Sie strecken sich, dehnen sich und gähnen unverhohlen. Herrlich! Der faule Rebell ist sehr gut darin. Er überlässt das Toben und Spielen am liebsten jemand anderem und macht stattdessen lieber ein kleines Nickerchen. Am liebsten bevorzugt dieser Schläfer ein weiches Sofa oder ein gepolsterte Liegefläche.

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Katzen haben von Natur aus das Bedürfnis, ihre Nägel zu schärfen. Damit markieren sie zum einen ihr Territorium und verhindern zum anderen, dass die Nägel zu lang werden und einwachsen. Kratzen, wetzen und schärfen macht sie entspannt und glücklich. Der Kratz-Rebell kennt dann auch kein Halten mehr, wenn es ums Wetzen und Kratzen geht. Mach dein Zuhause also zu einer Partyzone für diesen Rebellen und stelle einen (oder mehrere) gute Kratzbäume mit viel Wetzmöglichkeiten auf.

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Freigängerkatzen lieben die Freiheit und das Abenteuer. Oft verstecken sie sich im Gebüsch und behalten die ganze Nachbarschaft im Auge. Sie können sich stundenlang mit fliegenden Insekten vergnügen, streunen herum und bringen im schlimmsten Fall eine Maus als Geschenk mit nach Hause. Der Outdoor-Rebell kommt nur nach Hause, um mit den Besitzern eventuell zu kuscheln und sich sein Fressen servieren zu lassen. Und er schätzt es über alle Maßen, wenn er einen schönen, gemütlichen Platz am liebsten auf einem Kratzbaum zum Ausruhen für das nächste Abenteuer angeboten bekommt.

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Einige Katzen sind reine Indoor-Rebellen. Entweder, weil sie es vorziehen in einem warmen und gefahrlosen Zuhause zu leben oder weil der Besitzer dies so möchte. Indoor-Rebellen lieben es nach draußen zu schauen – und das aufregende Leben draußen aus sicherer Entfernung zu beobachten. Diese Katzen sind glücklich, wenn man drinnen die gleichen Abenteuer simuliert, die sie draußen beobachten können. Stimuliere deren Instinkte mit Spielzeug und Kratzmöbeln, in denen sie herumklettern und toben können, damit sie gesund, agil und glücklich bleiben.

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