Frequently Asked Questions
Sometimes there’s loose plush on the cat tree, why is that?Dennis Steenbakkers
All of our plush is cut and mounted by hand. It can happen that there’s a loose piece of plush laying around on the cat tree. No panic, it has no effect on the quality or lifespan.
Can I follow my order?Dennis Steenbakkers
Yes, you can. As soon as your order leaves our warehouse you will receive an email with a Track & Trace code. With this you can precisely follow your order and see when it will be delivered.
Are you attending trade fairs?Dennis Steenbakkers
Petrebels will be at a few of the biggest professional trade fairs in the world. You can find these here as soon as the dates are known.
What makes Petrebels special?Cees van SchadewijkWe design all our scratching posts ourselves. We always first design them from the cat's perspective: so is the cat tree easy to climb, is the cat tree sturdy and stable enough, are there enough places to sleep? Would your cat prefer to sleep stretched out in a large cave like that of the Lookout 198, or does your cat prefer to sleep like a croissant in a cozy cubicle like the Charlotte 134? Every cat has different needs, and we have translated those needs into a large collection of cat trees. Any questions? Need advice? Please do not hesitate to contact us!
Can I have a own personalised design made?Dennis Steenbakkers
We are always open to new ideas, including a personalised design. So, yes we would love to work on that with you!
Can I pay afterwards?Dennis Steenbakkers
Not yet. We are working on this!
How sustainable is Petrebels?Dennis Steenbakkers
We find the environment very important, thus we apply a as sustainable as possible policy. Petrebels only works with factories that work in a sustainable manner and meet the legal environmental requirements from the country of origin. Furthermore we transport on water as much as possible to reduce CO2 emissions. We work with CO2 neutral companies, drink fair trade coffee and tea (really tasty!), our spaces are illuminated by led lights and we print as less paper as possible.