Frequently Asked Questions
Sometimes there’s loose plush on the cat tree, why is that?
All of our plush is cut and mounted by hand. It can happen that there’s a loose piece of plush laying around on the cat tree. No panic, it has no effect on the quality or lifespan.
Can I follow my order?
Yes, you can. As soon as your order leaves our warehouse you will receive an email with a Track & Trace code. With this you can precisely follow your order and see when it will be delivered.
Are you attending trade fairs?
Petrebels will be at a few of the biggest professional trade fairs in the world. You can find these here as soon as the dates are known.
What makes Petrebels special?
We design all our scratching posts ourselves. We always first design them from the cat's perspective: so is the cat tree easy to climb, is the cat tree sturdy and stable enough, are there enough places to sleep? Would your cat prefer to sleep stretched out in a large cave like that of the Lookout 198, or does your cat prefer to sleep like a croissant in a cozy cubicle like the Charlotte 134? Every cat has different needs, and we have translated those needs into a large collection of cat trees. Any questions? Need advice? Please do not hesitate to contact us!Can I choose a colour myself?
Would you rather like another colour, fabric or material? This is all possible and makes Petrebels unique. Nothing is too crazy. For more information you can send us an email to info@petrebels.com.
Can I be an official Petrebels dealer?
Yes you certainly can. We are looking for dealers for various countries worldwide. Do you want to become dealer? Send us an email to info@petrebels.com.
Can I purchase directly from Petrebels factory?
You can! You can purchase directly from a factory based on FOB. For more information about this you can send Dennis an email: dennis@petrebels.com.
Can I have a own personalised design made?
We are always open to new ideas, including a personalised design. So, yes we would love to work on that with you!
Can I pay afterwards?
Not yet. We are working on this!
How sustainable is Petrebels?
We find the environment very important, thus we apply a as sustainable as possible policy. Petrebels only works with factories that work in a sustainable manner and meet the legal environmental requirements from the country of origin. Furthermore we transport on water as much as possible to reduce CO2 emissions. We work with CO2 neutral companies, drink fair trade coffee and tea (really tasty!), our spaces are illuminated by led lights and we print as less paper as possible.
